shipping & returns
shipping
We ship across the EU and dispatch orders within 2 business days of receiving them. Delivery times and costs vary depending on your location:
Belgium / France / Germany / the Netherlands​
2-4 business days
free
Austria / Czech Republic / Denmark / Finland / Hungary / Luxembourg / Slovakia / Slovenia / Spain / Sweden
4-6 business days
15 euros
Estonia / Latvia / Lithuania / Poland / Portugal
5-8 business days
15 euros
Cyprus / Greece / Italy / Norway
​7-10 business days
15 euros
returns
If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 14 days of receiving your order. The backpack must be in its original condition and packaging. To initiate a return or exchange, please contact our customer service team at returns@rabbitholebackpacks.com.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
exchange policy
If you have received the wrong product, we will pay for its return and send you the correct item. If the product is out of stock, we will refund the payment.